Refund policy

SnackNami Return & Refund Policy

Last updated: September 9, 2026

Thank you for shopping with SnackNami. Because we sell food, beverages, and other consumable products, all sales are final and we do not accept returns or exchanges due to food safety and hygiene reasons.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the damaged product, packaging, or items received

Once we review the issue, we may offer a replacement, store credit, or refund when appropriate.

Curated Snack Boxes

SnackNami curated boxes contain a rotating selection of snacks and drinks. Brands, flavors, packaging, and individual products may vary based on availability.

Product photos are examples of what may be included and do not guarantee that you will receive the exact products shown.

Receiving a different flavor, brand, or item from an example photo is not considered an incorrect order as long as the box contains the advertised quantity and type of products.

Change of Mind

We cannot offer refunds, returns, or exchanges for:

Change of mind
Disliking a flavor or product
Ordering the wrong item
Products that have been opened or consumed
Differences in packaging or rotating items in curated boxes

Please review your order carefully before completing checkout.

Allergies and Dietary Restrictions

SnackNami sells products from a variety of manufacturers and suppliers. Products may contain or be processed in facilities that handle common allergens, including milk, eggs, peanuts, tree nuts, soy, wheat, sesame, fish, and shellfish.

Customers are responsible for reviewing the manufacturer’s ingredient and allergen information on each product before consuming it.

We cannot guarantee that any product or curated box is allergen-free unless specifically stated.

Cancellations

If you need to cancel an order, contact us as soon as possible.

We may be able to cancel an order before it has been purchased, packed, or shipped, but cancellations are not guaranteed.

Once an order has been processed or shipped, it cannot be canceled.

Shipping Issues

If your package appears to be lost or significantly delayed, please contact us so we can help investigate the shipment with the shipping carrier.

If tracking shows an order as delivered but you cannot locate it, please check with household members, neighbors, your mailroom, and the shipping carrier first.