Shipping policy

SnackNami Shipping Policy

Last updated: September 10, 2026

Thank you for shopping with SnackNami. We work to get your snacks, drinks, ramen, and curated boxes packed carefully and shipped as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully received.

Business days are Monday through Friday, excluding holidays. During periods of high order volume, promotions, holidays, or product availability delays, processing may take slightly longer.

Once your order ships, you will receive tracking information using the email or phone number provided at checkout.

Shipping Rates

SnackNami currently offers shipping within the United States.

Our current shipping options are:

Standard Shipping: $8.00
Express Shipping: $15.00
Free Standard Shipping: Orders of $39.99 or more

The free-shipping threshold is based on the qualifying merchandise subtotal after applicable discounts and before taxes.

Express shipping refers to the shipping service selected after your order has been processed. Choosing Express Shipping does not necessarily reduce our normal order-processing time.

Delivery Times

Delivery times shown at checkout are estimates provided by Shopify and/or the shipping carrier.

Delivery dates are not guaranteed. Weather, carrier delays, holidays, incorrect addresses, and other circumstances outside SnackNami's control may affect delivery.

Tracking

When your order ships, tracking information will be sent to the contact information provided at checkout.

Tracking information may take some time to update after the shipping label is created.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, contact us as soon as possible at:

snacknamibuiz@gmail.com

We will try to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

SnackNami is not responsible for orders delivered to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be shipped again.

Lost or Delayed Packages

If your tracking has not updated for an extended period or your order appears significantly delayed, please contact us and we will help review the situation.

Carrier delays can occur after a package leaves our possession and are sometimes outside our control.

If tracking shows that a package was delivered but you cannot locate it, please first:

Check around your delivery location.
Ask household members or neighbors.
Check apartment offices, mailrooms, or package lockers.
Contact the shipping carrier.

If you still cannot locate the package, contact us at snacknamibuiz@gmail.com.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, is missing an item, or contains an incorrect item, contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the package and affected products when applicable

Depending on the situation, SnackNami may offer a replacement, store credit, or refund.

Curated Snack Boxes

SnackNami curated boxes contain rotating assortments.

Products, brands, flavors, packaging designs, and available items may change depending on supplier availability.

Photos shown on our website are examples of the type and quantity of products customers may receive and do not guarantee an identical assortment unless specifically stated.

Receiving a different brand, flavor, or package design within the advertised assortment does not by itself qualify an order as incorrect.

Food Safety and Allergens

SnackNami sells packaged food and beverage products from various manufacturers.

Products may contain or be processed around allergens including:

milk, eggs, peanuts, tree nuts, soy, wheat, sesame, fish, and shellfish.

Customers are responsible for reviewing the original manufacturer's packaging, ingredient lists, expiration information, and allergen warnings before consuming any product.

SnackNami cannot guarantee that any product or curated box is allergen-free unless specifically stated.